Privacy Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Hanley Moving Company (“we,” “us,” or “our”) operates the website hanleymovingcompany.com and provides full-service moving and storage out of Schenectady, serving the whole Capital Region. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it.
1. Information We Collect
When you request a quote, call or email us, or submit a form on our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Current address and destination address
- Preferred move date and home size
- Details about specialty items (pianos, gun safes, fragile goods)
- Any additional notes you provide about your move
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, referring URL, pages viewed, and the date and time of your visit. This data is collected through cookies and standard web server logs.
2. How We Use Your Information
We use the information you provide to:
- Build a flat written rate for your specific move
- Communicate with you about your quote request and move details
- Schedule and coordinate your move with our crew
- Follow up after your move to confirm you were happy with it
- Improve our services and website experience
- Comply with applicable legal obligations
3. Information Sharing
Hanley Moving Company is a licensed moving and storage company that handles your move with our own crew. We do not subcontract your job, and we do not sell, rent, or trade your personal information to third-party marketers, data brokers, or unrelated businesses. Your information is shared only with:
- Our own crew and operations team responsible for your move
- Service providers who help us run our website and business (such as web hosting and analytics providers), under strict confidentiality agreements
- Law enforcement or government agencies when required by law or legal process
4. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy, typically no longer than 24 months after your last interaction with us. After that period, your data is securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to analyze traffic patterns and improve site functionality. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website but will not prevent you from requesting a quote by phone.
6. Third-Party Links
Our website may contain links to third-party websites, such as review platforms or mapping services. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers. No method of electronic storage or internet transmission is 100 percent secure, however.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of non-essential communications
To exercise any of these rights, contact us at [email protected] or call (888) 711-4778. We will respond within 30 days.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Hanley Moving Company
Broadway
Schenectady, NY 12305
Phone: (888) 711-4778
Email: [email protected]